Where Can Customers Find My Returns Page?
After you've created your Charity Returns account there is a specific URL for your returns page. You created this during the account set up process.
In this example the returns center Url will be https://webejammin.charityreturns.app
To make finding your returns page a seamless process for your customers you'll want to make it visible on your site. We suggest enabling a few ways to achieve this.
- Include your returns page url or links in all of your customer facing documentation e.g. order and shipping confirmations, packing lists, FAQ's, support emails, help center, etc.
- Create a footer and/or header link from your Shopify back end to appear on your site. When setting up that link in the Shopify Navigation settings
In Shopify: Online Store > Navigation > Create or Edit Menu
On your store in the footer or anywhere else you desire: Returns Policy link to your returns page where customers can process their return
Your customer facing returns page example